Returns & Refunds Policy

Last Updated: 1/1/2025

Big Game Apparel specializes in custom, made-to-order products, including full-sublimation jerseys, uniforms, and personalized apparel. Because each item is created specifically for the customer, certain restrictions apply.

1. All Custom Orders Are Final Sale

Custom products cannot be returned or refunded unless:

• The item arrives damaged

• The item contains a manufacturing defect

• The product received does not match the approved design proof

We cannot accept returns for:

• Incorrect sizing due to customer measurements

• Design changes after approval

• Normal wear and tear

• Slight color variations (normal in sublimation processes)

2. Proof Approval Policy

Before production, customers receive a digital mockup.
Once approved, no changes can be made.
Production begins immediately after approval.

3. Reporting an Issue

If you believe your item is incorrect or defective, contact us within 7 days of delivery.

Please include:

• Order number

• Photos of the issue

• Description of the problem

Email: support@biggameapparel.com

We will review and respond within 2–3 business days.

4. Exchanges

Because items are custom, exchanges are only available if:

• The wrong size was produced due to our error

• The wrong design or name/number was printed due to our error

If the customer selected the incorrect size when ordering, we cannot exchange it.

5. Non-Custom Items

Non-custom items (such as hats, accessories, or branded merchandise) may be returned or exchanged within 30 days, unworn and in original packaging.

6. Shipping Costs

Return shipping for approved issues is covered by Big Game Apparel.
For general non-custom returns, the customer is responsible for shipping.

7. Refund Method

Approved refunds are issued back to the original payment method.